24/7 live technical support and helpdesk as a standard service.

At HostLabs, our customers are Service Providers, that have the highest level of service standards to live up to with their clients. As such, we provide level 2 support for service or software and Level 3 support for hardware or network.

We always deliver 24x7 live support and help desk as a standard service along with all hosted solutions. Questions and issues may be reported online or over the phone, using the following:

Live Support:

1-877-291-0952 (Toll-free US & Canada, 24/7 availability)

Online:

Report issues online in Host UI Service Manager
More on Host UI Service Manager

E-mail HostLabs technical team: support@hostlabs.com

Premium Services

HostLabs provides additional technical support options as a Premium service to Direct Dealers. Premium Service options include:

1. Dedicated phone line and "your company" technical support.
2. Dedicated Support Department that only waves your company flag!
3. Level II support related to Windows and Exchange Hosting
4. Two points of contact at Level 3 for Dedicated Solution services
5. Custom software for VPN client access "your company" branded

You must be an Authorized Direct Dealer of HostLabs to qualify for premium services. To become a Direct Dealer contact sales and tell them you were referred by our Support Team.